Delivery Policy:

1. Shipping Options: ilugalerii.ee offers reliable delivery options for customers in the Baltic States. We work with trusted carriers to ensure the safe and efficient delivery of your orders.
2. Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation. You will receive an email confirmation when your order has been dispatched.
3. Delivery Charges: We offer standard delivery for all orders within the Baltic States. Expedited delivery options may be available for an additional fee, depending on your location and the size of your order.
4. Estimated Delivery Time: Delivery times may vary depending on your location and the chosen delivery method. Standard delivery within the Baltic States usually takes 3-5 business days.

Return Policy:

1. Free Returns: We want you to be completely satisfied with your purchase from Ilugalerii.ee. If for any reason you are not satisfied with your order, you can return unused and unopened items within 14 days of receipt for a full refund.
2. Return Process: To initiate a return, please contact our customer service for a return authorization and shipping instructions. Please note that the customer is responsible for return shipping costs unless the return is due to our error or a defective product.
3. Refund Process: Once we have received the returned items and inspected their condition, we will process the refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
4. Condition of Returned Items: Returned items must be in their original packaging and condition, with all tags and labels intact. We reserve the right to refuse returns that do not meet these criteria or that arrive after the 14-day return period.
5. Exchange Policy: Currently, we do not offer an exchange service. If you wish to exchange any product, please initiate a return and place a new order for the desired item.

If you have any questions or concerns regarding our delivery or return policy, feel free to contact our customer service for assistance.